Apprentice Letter Writer

Getting out of our last flat was pretty stress free, a quick inspection and the keys were handed over with a promise of full bond returned within the week. When this didn't happen, phone calls were not returned, emails were ignored along with our legal rights. The end result was the bond returned minus some expenses that were not agreed to by us. This is where the law was on our side. They still didn't care, as far as they were concerned the matter was resolved. Fortunately there is a dispute service available and after a lengthy form process was complete and processed our illegally taken money was given back. Satisfying yes, but I'd rather the agent was fined for negligence too.